Tampa water bills becoming more reader-friendly - WSLS 10 NBC in Roanoke/Lynchburg Va

Tampa water bills becoming more reader-friendly

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The City of Tampa announced Tuesday that water, wastewater and solid waste utility customers will see a redesigned bill in April.   The consolidated utility bills will now provide customers with an easier-to-read format and more information about their services and costs.

"We appreciate our customers' interest in helping us identify and incorporate changes to improve our customer service," said Brad Baird, Tampa Water Department Director.   "Our overall goal is to provide both a quality product and quality service that will exceed customer expectations. We think customers will be pleased with the new bill design."

Some of the updated bill features include:

* Both current and previous monthly water meter readings
* The number of days in the billing period
* Water consumption by billing tier
* Unit rates for water and wastewater charges
* A combined subtotal of all potable (drinking) water charges
* An expanded 13 month water use history provided in gallons
* Clearer payment options
* A list of customer service and emergency phone numbers
* Explanations of the most common terms used on the bill

Customers who use Tampa's eGov Utility Billing Inquires and Payments service at tampagov.net/UtilityBill will also see these changes:

* Additional security has been added when customers elect to view their bill by service address.

* Starting with the April bills, customers will accumulate up to 14 months of bills for later viewing and download.

* The variety of download formats has increased to include those used by common financial software products.

According to officials, customers were surveyed to determine what information they would like to see on Tampa's utility bill and a multi-department team reviewed numerous other utility bills across the country. 

The changes incorporated as many of the suggestions that were technologically possible using the current billing system.  Additional changes to further increase the variety of information, options and services available to Tampa's customers are expected after a planned update to the billing system by 2016.

For more detailed explanation about the specific design changes will accompany customers' April utility bills.  Customers can also find a link to an example bill online under Quick Links at tampagov.net/COTU.

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