Some glitches as NC debuts costly new Medicaid process - WSLS 10 NBC in Roanoke/Lynchburg Va

Some glitches as NC debuts costly new Medicaid process

Posted: Updated:
RALEIGH, N.C. -

North Carolina has made a major change in how it handles Medicaid claims.

The "NC Tracks" computer system went online Monday morning, despite some challenges along the way.

In May, a report by the State Auditor raised serious questions about the system. The report said critical tests hadn't been performed and the software failed in some areas.

The system came in over budget - costing the state nearly half a billion dollars.

Meanwhile, 70,000 medical providers across the state will depend on the new system to file Medicaid claims

DHHS said Monday they were seeing minor glitches that was leading to high call volumes.

The new system replaces a 35-year old one and is supposed to modernize the Medicaid billing process by cutting  out the paper bills and streamlining  how providers get paid.

The system, which resulted from the most expensive contract in state history, is expected to save $35 million dollars a year.

DHHS said they have 500 employees working around the clock to handle any issues that come up during the transition period. 

"As we get them, we are addressing them one after another," said Joe Cooper, chief information officer at DHHS. "But with something this large there's always going to be some things that fall through the cracks. We are experiencing that now to some extent and we are addressing that as we go."

DHHS expects the adjustment period to last about two months.

The high volume of calls could mean longer waits, but you can track wait times on the "NC Tracks" web page.

The phone number for technical issues is 1-800-688-6696.

  • Trending StoriesTrending StoriesMore>>

  • 2 charged with first-degree murder in beating death of UNC professor, cancer researcher

    2 charged with first-degree murder in beating death of UNC professor, cancer researcher

    Friday, July 25 2014 9:00 AM EDT2014-07-25 13:00:14 GMT
    A UNC research professor was robbed and beaten to death Wednesday afternoon on University Drive in Chapel Hill, police said.
    A UNC research professor was robbed and beaten to death Wednesday afternoon on University Drive in Chapel Hill, police said.
  • UNC: Former athletes can return to finish degrees

    UNC: Former athletes can return to finish degrees

    Thursday, July 24 2014 1:04 PM EDT2014-07-24 17:04:36 GMT
    UNC Chancellor Carol Folt. (File photo)UNC Chancellor Carol Folt. (File photo)
    University of North Carolina Chancellor Carol Folt announced a new program Thursday that will allow former UNC athletes to return and finish their uncompleted degrees.
    University of North Carolina Chancellor Carol Folt announced a new program Thursday that will allow former UNC athletes to return and finish their uncompleted degrees.
  • Indian teen has 232 'teeth' removed from jaw

    Indian teen has 232 'teeth' removed from jaw

    Friday, July 25 2014 11:23 PM EDT2014-07-26 03:23:39 GMT
    After complaining of pain in his jaw, an Indian teen and his family discovered that he had a severe dental condition - and surgeons pulled 232 "teeth" from his jaw. 
    After complaining of pain in his jaw, an Indian teen and his family discovered that he had a severe dental condition - and surgeons pulled 232 "teeth" from his jaw. 
Powered by WorldNow

WSLS 10, P.O. Box 10
Roanoke, VA 24022-0010

Telephone: 540.981.9110
Fax: 540.343.3157
Email: news@wsls.com

Can't find something?
Powered by WorldNow
All content © Copyright 2000 - 2014 Media General Communications Holdings, LLC. A Media General Company.