Hang ups cost Roanoke E-911 emergency dispatchers valuable time - WSLS 10 NBC in Roanoke/Lynchburg Va

Hang ups cost Roanoke E-911 emergency dispatchers valuable time

Posted: Updated:

Roanoke city E-911 managers are reminding people they can go to the city's website or sign up for the city's email alerts after being inundated with calls on Wednesday during the flash flood that hit parts of the city's northwest section.

City neighbors can sign up for email at the city's website:  www.roanokeva.gov

E-911 managers said some people tied up lines during the flood by calling for such reasons as asking for directions around flooded areas.

Some people would also call, let the phone ring a few times, then hang up thinking it wouldn't be answered.

Roanoke City E-911 training officer Melissa Page said to let the phone ring when you call in.  She said the call would eventually be answered.

Page said emergency dispatchers have no way of knowing when a caller hangs up, costing value time to answer a line with nobody on the other end of it.

Emergency dispatchers all call people back who've had 911 hang ups.

Verbatims of a few of the calls the Roanoke city emergency dispatch had yesterday during the flood are below:



Dispatcher:  "Is it a red car ma'am?  Because I got a report it was a red car that was flooded."


Caller:  "Yes ma'am."


Dispatcher:  "Is that the car?"


Caller:  "Yes ma'am."


Dispatcher:  "Okay.  So that is the car.  Do we know if anybody is in that car ma'am?


Caller:  "Nobody ever got out.  I [saw] this person trying to drive up but she never got out."




Caller:  "There is bad flooding and rushing water on Prillaman Avenue.  There's cars stuck in the water.


Dispatcher:  "Prillaman?  Where?"


Caller:  "Northwest."



Caller:  "An elderly woman that drove through Hershberger and Ferncliff and her car is stuck in the middle of the road."


Dispatcher:  "Okay."


Caller:  "And she's in it."


Dispatcher:  "Alright.  Is she stuck in the flood waters sir?"


Caller:  "She's stuck in flood water yes ma'am."




Caller:  "Yeah.  Y'all might want to get an officer up here to the corner of Hershberger and Cove and direct traffic because I'm telling you it is one big mess.  There's no light up here in either direction."




Caller:  "There are cars floating.  There are people in trouble out here."


Dispatcher:  "Okay.  They're floating in the parking lot.  B-dubs.  Old Navy.  I know what you're talking about.  Have they been hitting each other?"


Caller:  "No.  They've not been hitting each other.  But I'm talking about cars with water up past their head lights and I saw a little kid and a mom out walking.  They abandoned their vehicle."

  • Iraq's top Shiite cleric appeals to politicians

    Iraq's top Shiite cleric appeals to politicians

    Friday, August 1 2014 7:38 AM EDT2014-08-01 11:38:15 GMT
    The United Nations says 1,737 people, mostly civilians, were killed in Iraq in July, marking a dramatic decline from the previous month, when some 2,400 people were killed as Sunni militants swept across large...
    Iraq's most influential Shiite cleric is appealing to politicians not to be "an obstacle" in the process of transition as Iraq nears a deadline to select its next prime minister.
  • 35 killed, soldier missing as Gaza truce unravels

    35 killed, soldier missing as Gaza truce unravels

    Friday, August 1 2014 7:22 AM EDT2014-08-01 11:22:40 GMT
    A three-day cease-fire in the Gaza Strip has gone into effect following heavy Israel-Hamas fighting.
    A Gaza cease-fire quickly unraveled Friday as violence erupted in and around the southern town of Rafah, with 35 Palestinians killed by Israeli shelling and the military saying one of its soldiers may have been abducted.
  • Large expert team reaches Ukraine crash site

    Large expert team reaches Ukraine crash site

    Friday, August 1 2014 6:33 AM EDT2014-08-01 10:33:39 GMT
    Ukrainian authorities said Friday that at least 10 government troops were killed in an ambush by pro-Russian separatists in an area near the wreckage of Malaysia Airlines Flight 17, but international inspectors...
    A team of several dozen international investigators descended Friday on the Malaysia Airlines Flight 17 crash site in eastern Ukraine to begin combing an area now designated as a crime scene.
Powered by WorldNow

WSLS 10, P.O. Box 10
Roanoke, VA 24022-0010

Telephone: 540.981.9110
Fax: 540.343.3157
Email: news@wsls.com

Can't find something?
Powered by WorldNow
All content © Copyright 2000 - 2014 Media General Communications Holdings, LLC. A Media General Company.