Local frustrations over late gift deliveries - WSLS 10 NBC in Roanoke/Lynchburg Va

Local frustrations over late gift deliveries

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Thousands of people across the country and right here in our area are frustrated over late deliveries.

Mary Ann Cole from Shawsville had to go to the U.S Post Office today to pick up her Christmas gift.

She says her daughter was guaranteed it would arrive before Christmas.

Cole understands employees have worked around the clock to get packages delivered on time.

 Cole says it's the stores that shouldn't make promises they can't keep.

"I think it goes both ways. It just depends. You can't control the volume and how many people are going to order," Mary Ann Cole says. "It is very hard and disappointing for the people who actually order things are expecting them."

UPS spokesperson says many employees worked long hours and Sundays just to make on time deliveries. However, ultimately the decision was made not to make employees work Christmas.

They blame a shorter time period between Thanksgiving and Christmas for some of the delays.

While some shoppers encourage people to buy earlier than later.

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