Door-to-door meat company flagged by BBB in Salem - WSLS 10 NBC in Roanoke/Lynchburg Va

Door-to-door meat company flagged by BBB in Salem

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Charles Finney and his daughter were not happy with their purchase from USA Gourmet. Charles Finney and his daughter were not happy with their purchase from USA Gourmet.
What Finney discovered when he opened the box was black mystery meat with no labels, freezer burned in poorly sealed packaging. The meat was discolored, covered in ice and sticky to the touch. What Finney discovered when he opened the box was black mystery meat with no labels, freezer burned in poorly sealed packaging. The meat was discolored, covered in ice and sticky to the touch.

SALEM (WSLS) - Charles Finney bought $100 of meat from a USA Gourmet salesperson, but what he got anything but gourmet.

What Finney discovered when he opened the box was black mystery meat with no labels, freezer burned in poorly sealed packaging. The meat was discolored, covered in ice and sticky to the touch.

Finney's daughter, Brenda Reynolds, came over to eat dinner with her 81-year-old father and says she couldn't believe it.

"We cooked two steaks and it didn't taste like steak at all. It was like a mystery meat," Brenda said.

Finney said he thought he was getting a really good deal, but his daughter had a different opinion.

"He just got took," Reynolds said.

Charles Finney, who lives alone, said he didn't even get a chance to inspect the meat before he bought it and did not enough time to ask questions when it was delivered.

"The lady was just over there just throwing it in the freezer. They weren't here long enough to say anything. They just dumped it and left."

Even though USA Gourmet guarantees their meat for 100 percent tenderness and to be free from freezer burn for up to a year, Brenda hasn't had any luck getting her father’s money back.

"They won't give you money back. They say they will switch it out, but if looks like this already why would you want more," Brenda said.

They aren't the only ones who say they’re unhappy with USA Gourmet. According to the Better Business Bureau, Finney's is actually the 19th complaint to the BBB in the past three years .

It’s a complaint Julie Wheeler with the BBB says is all too familiar.

"They don't communicate with us. They don't respond to the complaint," Wheeler said.

Wheeler said almost all of their complaints are the same: poor product, bad service and no refunds. Calls from WSLS reporters went un-returned, as well.

"All of those indicate serious issues with the business," Wheeler said.

A majority of the people who are complaining have something in common as well. Wheeler says they're senior citizens who live alone, on a fixed income, just like 81-year-old Charles Finney.

While they aren't expecting a refund anytime soon, Finney and his daughter said they hope their story will save someone else from what they believe is a scam.

To read the full report on why USA Gourmet received an "F" rating from the Better Business Bureau, click here.

 

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