Virginia DMV: Now serving...smiles!

Technology advancements enable customer smiles in license photos

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RICHMOND (WSLS 10) - For Virginians who aren't satisfied with their driver's license or identification card photographs with neutral expressions, the Virginia DMV announced folks can once again smile for the camera.

Technology has advanced to allow customers the option of grinning, or not, in their photos.

"We heard loud and clear from customers that they prefer posing with smiles," DMV Commissioner Richard D. Holcomb said in a written statement.

In 2009, DMV adopted a neutral expression policy in preparation for the potential future use of image verification software. At the time, officials say this type of identity theft deterrent software worked best when comparing similar images.

When getting their photos taken for licenses or ID cards, customers were given the opportunity to smile slightly without showing teeth. Since then, officials say the technology has advanced so that neutral expressions are no longer necessary.

Customers who would like a new photo should take their unexpired driver's license or ID card to any DMV customer service center or DMV 2 Go mobile office, and submit a completed application. The cost of a replacement driver's license is $20; a replacement ID card is $10.

For office locations or scheduled DMV 2 Go stops, visit dmvNOW.com.