Inside Edition went behind the scenes to The Butterball Turkey Talk-Line Command Center in Naperville, Illinois, where dozens of dedicated turkey experts are ready to answer your burning questions and address any food-related emergencies this Thanksgiving.
On average, more than 11,000 people call The Butterball Turkey Talk-Line every Thanksgiving. Their calls are answered by experts equipped with a binder full of tips and tricks, as well as an online catalog of answers to any imaginable turkey-related question.
Nicole Johnson, who has been working in the call center for 18 years, said the number one question they get is, "‘How do I thaw my turkey?’"
"So people don't realize it takes a good number of days to thaw your turkey," she said. "The equation for that is 24 hours for every 4 pounds of turkey meat."